The Art of Dyane Neiman, Folge 6

What business people can learn from The Bear and improve their customer relationship. Also Dyane gives her recommendations to read and watch: Made to Stick by Chip and Dan Heath , Wired for Story by Lisa Cron , and a video by Paul Zak: short film on empathy, neurochemistry, and the dramatic arc.

We recorded in Raum Think at Meeet, Räume für Begegnungen, thank you for your hospitality.

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